Human Capital Investment
Skill is key to industries and is not any different for the MRO. EGAT's core competencies rest primarily on the technical skill, know-how, and craftsmanship of its personnel, and in the knowledge databases through its Knowledge Management infrastructure. It is the skill, when applied with the operational culture of "Safety First, Quality is Everything" that delivers quality to the aircraft servicing.
It is through this KM infrastructure that training is applied to all personnel. Classroom instructor training, remote Intranet-based training, and Computer-Based Training modes are used to impart skill and refresh technical know-how.
With the aviation industry being human capital intensive, EGAT combines pre-job and on-the-job training in order to leverage on its valuable human assets. This value has been reflected since its inception.
In 1990-1991, one hundred (100) maintenance personnel were sent to Spartan Aviation School on Oklahoma, US, to receive professional training and thereafter to Boeing and McDonnell for in depth familiarization of their maintenance programs. This was immediately followed by on-job-training at several airlines, including NORTHWEST Airline, Continental Airlines, All Nippon Airways, and Japan Airlines. The training was affected and completed prior to the first inaugural flight of its parent EVA Air.
To uphold training quality, EGAT provides personnel training courses by professional instructors in accordance with new type-requests which include basic maintenance training course, type training, on-the-job training, and advanced courses. Recurrent training is managed electronically to update the skill sets. Training records are kept continuously to provide traceability.
Maintenance personnel training covers the following curriculum:
- Aircraft type training for Boeing 747, 767, 777, MD11, DC-10, MD-90 as well as Airbus A320, A321, A330 aircraft.
- Professional engine training for General Electric CF6-80C2 and IAE V2500 engine types.
- Technical training for repair and overhaul of components including pneumatic, hydraulic, sheet metal, composite, cabin, instrument, radio and avionics etc.
- Basic training for new maintenance personnel including instruction on fundamental theory and procedures, as well as hands-on training.