Stakeholder Portal

Stakeholder Communication

ESG Mailbox: egatesg@egat.com.tw

Employees

Importance to EGAT

Employees are the most important asset of EGAT. The Company is committed to providing a safe and healthy working environment, as well as competitive compensation and benefits, ensuring that employees can work with peace of mind.

Priority issues of concern

  • Product safety and quality
  • Occupational safety and health management
  • Information Security Management

Engagement methods and frequency

  1. Labor-management meetings are held quarterly.
  2. The Employee Welfare Committee meets quarterly.
  3. The Occupational Safety and Health Committee meets every month.
  4. Monthly departmental meetings are held.
  5. Occupational accident investigation report.
  6. Employees proactively submit suggestions for improvement to the company through the safety reporting system.
  7. Maintenance-related departments hold regular monthly safety meetings.
  8. Hold quarterly cross-departmental safety and quality coordination meetings.
  9. Publish information security case studies and vulnerability threat remediation notices.
  10. Establish a reporting channel for suspected information security incidents.
  11. Employee suggestion boxes, confidential complaint hotlines, and reporting hotlines for sexual harassment and gender discrimination have been established.

Detailed Response Content and Communication Track Record

  1. Through systematic and traceable two-way communication platforms, including 200 departmental meetings, eight labor-management meetings, four employee welfare committee meetings, 24 occupational safety and health committee meetings, and two performance evaluation interviews, labor-management communication has been promoted, ensuring that employee concerns and suggestions are responded to and handled in a timely manner.
  2. The inaugural employee satisfaction survey was conducted this year, yielding an overall satisfaction score of 3.57 and an overall engagement score of 3.86. We will continue to enhance operational transparency and employee trust through mechanisms such as two-way labor-management communication, thereby improving employee retention and overall well-being.
  3. A total of 514 safety and quality recommendations were submitted through the safety reporting system, with the responsible units proposing improvement measures via the system's workflow.
  4. A total of 183 safety meetings and 28 quality coordination meetings were held to improve product safety and quality, reduce potential risks, and facilitate effective decision-making.
  5. Joint safety inspections were conducted on a rotating basis by department heads and the Occupational Safety Office. A total of 256 unsafe behavioral deficiencies were identified, and the responsible departments have proposed corresponding corrective and improvement measures.
  6. The Company values employee health and provides annual health checkups tailored to different age groups. In 2025, general health checkups were conducted in July. For special operations, such as employees working in environments with dust, organic solvents, or noise, special physical examinations were conducted in November to detect abnormalities early and implement health management.
  7. Issued 20 information security-related announcements.

Dedicated Contact Window and Contact Information

  • Human Resources Division / Email: egathrd@egat.com.tw
  • Maintenance Plant / Tel: 03-3519437 / Mrs. Sung / Email: ameliasung@egat.com.tw
  • Manufacturing Plant / Tel: 03-2826030 / Mrs. Lin / Email: susanlin@egat.com.tw
  • Occupational Safety & Health Division, Maintenance Plant / Tel: 03-3519980 / Email: 9980@egat.com.tw
  • Occupational Safety & Health Division, Manufacturing Plant / Email: egatgSHE@egat.com.tw

Investors/Shareholders (Including Banks)

Importance to EGAT

Shareholders and investors are among the most important stakeholders supporting the stable operations of EGAT. We are committed to integrity and sustainable management, ensuring transparency in information disclosure to protect the rights and interests of our investors and shareholders.

Priority issues of concern

  • Waste and hazardous substance management
  • Compensation, employee welfare, and labor-management communication
  • Business integrity and ethics

Engagement methods and frequency

  1. Hold an annual general meeting of shareholders and publish an annual report.
  2. Continue to hold investor conferences.
  3. Announcement of material financial and business information according to regulatory requirements on Market Observation Post System (MOPS) and establishment of an investor relations portal on the Company website.
  4. Set up investor and spokesperson mailboxes to facilitate two-way communication.
  5. Respond to shareholder inquiries via email or hotline.

Detailed Response Content and Communication Track Record

  1. In 2025, we convened one shareholders' meeting, one investor conference, and issued 21 material information releases.
  2. Published the annual and sustainability reports in both Chinese and English, and updated the Company website.
  3. In 2025, 36 exchange meetings were held with 145 participants to discuss management policies, business development plans, implementation results, and improvement measures.

Dedicated Contact Window and Contact Information

  • Spokesperson, President: Shieh, Shin-Wen / Tel: 03-3833268 / Email: spokesman@egat.com.tw
  • Acting Spokesperson, Executive Vice President: Chen, Chi-Min / Tel: 03-3833268 / Email: spokesman@egat.com.tw

Customers

Importance to EGAT

Customers are the primary source of revenue for the Company's operations and growth. Protecting customer rights and ensuring service quality are the cornerstones of EGAT's operational development.

Priority issues of concern

  • Product safety and quality
  • Occupational safety and health management
  • Risk management

Engagement methods and frequency

  1. Digital questionnaire
  2. Technical conference
  3. Quality control meeting

Detailed Response Content and Communication Track Record

  1. After major maintenance is completed, customer satisfaction surveys are randomly sent to customers for feedback. A total of 30 customer responses were received.
  2. Hold technical or quality control meetings with customers at least weekly, either in person or online, to communicate work details and technical specifications and to resolve issues in a timely manner.
  3. Any areas for improvement in quality and safety identified during regular annual customer audits are tracked through the quality audit management system, and corrective measures are proposed. A total of 44 cases were reported throughout the year; all have been resolved and the customers have been notified.

Dedicated Contact Window and Contact Information

  • Maintenance Plant, Business Coordination Division / Email: bcd@egat.com.tw
  • Manufacturing Plant, Production Control Department - Sales Unit / Tel: 03-2826020 / Mr. Liu / Email: kevinliu@egat.com.tw

Suppliers

Importance to EGAT

High-quality suppliers have always been vital partners for EGAT in maintaining the quality of our maintenance services and products. We strive to achieve a sustainable supply chain through close communication and collaboration with our suppliers.

Priority issues of concern

  • Business integrity and ethics
  • Product safety and quality
  • Customer rights and service quality

Engagement methods and frequency

  1. Formulate the "Supplier Code of Conduct" (SCoC) and submit it to suppliers for signature.
    1. When a new supplier joins.
    2. Existing qualified suppliers are required to renew their contracts every three years.
  2. Conduct procurement supplier evaluations at least once a year.
  3. An annual supplier conference.
  4. Communication by telephone and email.

Detailed Response Content and Communication Track Record

  1. The SCoC was signed in 2025, with a 95% signing rate among first-tier suppliers.
  2. Starting in 2025, a selection scoring system for new suppliers was introduced, under which applicants must achieve an ESG score of at least 10 points and a total score of at least 70 points to be eligible.
  3. Starting in 2025, the EGAT "Code of Business Integrity" clauses must be included in contracts negotiated with domestic and international suppliers.
  4. Starting in 2025, EGAT's sustainable supply chain policies have been incorporated into procurement contracts or purchase orders to ensure that all suppliers understand the company's commitment to promoting supply chain sustainability.
  5. In 2025, EGAT conducted its first supplier sustainability questionnaire survey and organized a supply chain training session to educate suppliers on the key points of Scope 3 inventory.
  6. The Procurement Department holds regular video conferences with its largest supplier, Boeing, to jointly review order status and maintain strong communication; 18 such meetings were held in 2025. Additionally, suppliers make regular visits and hold meetings to collaboratively ensure the stability and resilience of the supply chain.
  7. The Procurement Department sends representatives to the MRO Asia Pacific exhibition annually to engage in face-to-face communication with suppliers, including original equipment manufacturers, to stay abreast of industry trends. In addition to discussing supplier performance in person, these visits enable the department to maintain a timely grasp of the actual status of the supply chain and plan proactive countermeasures.

Dedicated Contact Window and Contact Information

  • Maintenance Plant, Procurement Department / Email: eliotwu@egat.com.tw / Mr. Wu
  • Manufacturing Plant, Materials Department / Email: ericlin@egat.com.tw / Mr. Lin

Community (Including NGOs/NPOs)

Importance to EGAT

EGAT aims to actively engage with local communities, civic groups, marginalized populations, and other non-governmental organizations through diverse initiatives, continuing to create a positive impact on society.

Priority issues of concern

  • Business integrity and ethics
  • Risk management
  • Product safety and quality

Engagement methods and frequency

  1. Participated in forums and seminars organized by private associations and academic organizations, and took part in the sustainability performance competition organized by Taoyuan International Airport Corporation.
  2. Government agency official documents, emails, phone calls.

Detailed Response Content and Communication Track Record

  1. Participated in the "Mid-Autumn Community Reunion Festival and Energy Conservation and Carbon Reduction Awareness Event for Shulin Village, Guanyin District" once to foster community harmony and promote energy conservation and carbon reduction.
  2. Organized two employee blood donation events.
  3. Participated in the Guanyin Industrial Park Firefighting Competition, winning first place in AED & CPR and third place in Firefighter Gear Donning.
  4. Adoption of sidewalk trees in Guanyin Industrial Park.
  5. Purchased products from sheltered workshops in Taoyuan City on two occasions, totaling NT$2,488,500, in the spirit of social responsibility.
  6. Winning awards in competitions broadens the scope of ESG communication, while interacting with the community helps fulfill social responsibility commitments, fostering community ties and public safety.

Dedicated Contact Window and Contact Information

  • Maintenance Plant, General Affairs Department / Tel: 03-3519417 / Mr. Chen / Email: davischen@egat.com.tw
  • Manufacturing Plant, General Affairs Department / Tel: 03-2826030 / Mrs. Lin / Email: susanlin@egat.com.tw

Government/Competent Authorities

Importance to EGAT

Government agencies and regulatory authorities shape the safety standards of the aerospace industry through policy development and regulatory frameworks, making them key stakeholders in EGAT's efforts to ensure safety and quality and comply with applicable laws and regulations.

Priority issues of concern

  • Product safety and quality
  • Business integrity and ethics
  • Information Security Management

Engagement methods and frequency

  1. Participate in meetings and courses convened by the competent authority.
  2. Government agency official documents, emails, phone calls, meetings, site visits.

Detailed Response Content and Communication Track Record

  1. Hold at least one quality coordination meeting with the civil aviation authorities every two months, for a total of six meetings per year.
  2. Participated in seminars and briefings organized by government agencies or competent authorities related to core business operations, including the Aviation Police Bureau, the Ministry of Environment, the Ministry of Economic Affairs, and the Taiwan Stock Exchange.
  3. The Company proactively complies with regulatory requirements through routine audits, communication meetings, and corrective actions to ensure full compliance. For example, the civil aviation authority conducts regular annual audits of the Company to oversee compliance with quality and safety standards as well as operational procedures. In response to the audit findings and deficiencies, the Company proposes improvement plans to enhance product quality and safety.

Dedicated Contact Window and Contact Information

  • Maintenance Plant, Quality Assurance Department / Email: qadmail@egat.com.tw
  • Manufacturing Plant, Quality Assurance Department / Tel: 03-2826090 / Mr. Chen / Email: richardchen@egat.com.tw

Academic Institutions

Importance to EGAT

Academic institutions are the primary source of professional talent for enterprises. EGAT bridges the gap between academia and industry through internships and industry-academia collaboration to enhance its competitiveness and sustainable development.

Priority issues of concern

  • Business integrity and ethics
  • Talent cultivation and development
  • Compensation, employee welfare, and labor-management communication

Engagement methods and frequency

  1. Teacher-student meetings are held monthly.

Detailed Response Content and Communication Track Record

  1. In 2025, industry-academia briefings for the new academic year were conducted with four universities of science and technology. These sessions covered the company profile, internship program planning, and compensation and benefits to enhance students' sense of belonging during their internships, encouraging them to undergo assessments for full-time positions and report for duty after completing their military service, thereby achieving the industry-academia goal of talent cultivation and recruitment.
  2. The maintenance plant collaborated with 13 universities and universities of science and technology, with a total of 136 students participating in internships. The manufacturing plant collaborated with four universities and universities of science and technology, with a total of 14 students participating in internships.
  3. A total of 12 seminars were held at the maintenance plant. Teachers from various schools conducted a total of 36 on-site visits according to the schedule planned by each school. A total of six seminars were held at the manufacturing plant. Teachers from various schools conducted a total of 6 on-site visits according to the schedule planned by each school.
  4. A total of 32 graduates were hired after their internships at the maintenance plant, and four were hired at the manufacturing plant.
  5. The Taoyuan City Government presented the "Academic and Professional Advancement in Taoyuan" Certificate of Appreciation to the Company in recognition of its contributions to providing local youth with career opportunities and practical experience.
  6. Company employees were invited as professional lecturers to teach a series of aerospace program courses at National Cheng Kung University and National Formosa University, sharing their practical experience in aircraft maintenance.

Dedicated Contact Window and Contact Information

  • Human Resources Division / Email: egathrd@egat.com.tw