Business Integrity
In the ever-changing business environment, faced with complex decisions, enterprises must constantly make the right choices based on the highest ethical standards. This is to fulfill corporate responsibilities to employees, investors, and society, while complying with legal regulations and establishing a trustworthy image. In light of this, EGAT refers to relevant domestic laws and international standards to formulate regulations such as the “Ethical Corporate Management Best Practice Principles”, “Procedures for Ethical Management and Guidelines for Conduct”, “Codes of Ethical Conduct”, “Supply Chain Sustainable Development Policy” and “Supplier Code of Conduct”. These guidelines serve as reference points for all employees of the Company, distributors/agents, suppliers, and other business partners in conducting business operations. This collective effort aims to construct a fair and transparent industry environment.
Business Integrity and Ethical Code of Conduct
| Related Regulations and Policies | Key Summary |
|---|---|
| Ethical Corporate Management Best Practice PrinciplesProcedures for Ethical Management and Guidelines for Conduct | Measures to prevent the following behaviors: bribery and corruption, illegal political donations, improper charitable donations or sponsorships, providing or accepting unreasonable gifts, entertainment, or other undue benefits, infringement of trade secrets, trademarks, patents, copyrights, and other intellectual property rights, engaging in unfair competition, and direct or indirect harm to the rights and interests of consumers or other stakeholders in the development, procurement, manufacturing, provision, or sale of products and services, health, and safety. |
| Codes of Ethical Conduct | Avoidance of conflicts of interest, prohibition of seeking personal gain, obligation to maintain confidentiality, prohibition of receiving undue benefits, protection and proper use of company assets, and regulations on handling violations of the code. |
| Supply Chain Sustainable Development PolicySupplier Code of Conduct | Suppliers, contractors, subcontractors, and service providers supplying products or services to EGAT must guarantee human rights and labor conditions, maintain occupational safety and health, protect the environment, comply with business ethics, implement sustainable supply chains, maintain confidentiality and information security, and establish management systems in line with this code. |
Enforcement of Business Integrity
To implement ethical operations effectively, the Human Resources Division is responsible for formulating and overseeing the implementation of ethical corporate management policies and prevention programs, and shall report to the Board of Directors at least once a year. The “Ethical Corporate Management Best Practice Principles”, “Procedures for Ethical Management and Guidelines for Conduct”, and “Codes of Ethical Conduct” are published on the employee portal for compliance, and heads of departments disseminate these principles and viewpoints through regular or ad-hoc meetings or emails to their subordinates ensuring that EGAT personnel’s behavior aligns with ethical standards and integrity regulations. Meanwhile, new suppliers are required to sign the Supplier Code of Conduct, while qualified suppliers must re-sign it every three years. Additionally, education and training are provided to other contractors to jointly strengthen integrity governance across the supply chain. A total of two training courses on contractor business integrity and ethics were held in 2025.
Starting from September 2023, regulations related to ethical behavior and integrity management have been included in the pre-employment orientation training program for new employees, and E-learning training courses have been provided for existing employees. The themes include the “Ethical Corporate Management Best Practice Principles”, “Procedures for Ethical Management and Guidelines for Conduct”, “Codes of Ethical Conduct”, and “Prevention of Insider Trading”. In 2025, a total of 3,257 individuals, including new and existing employees, have undergone training, accounting for approximately 100% of the total workforce.
EGAT also conducted corruption risk assessments across all departments, with the 2025 assessment covering all 3 operating sites, achieving a 100% coverage rate. The assessment results identified no material corruption risks. Furthermore, no incidents of unethical behavior or anti-competitive practices were identified in 2025.
Complaints and Whistleblowing System
Directors, managers, employees, appointees, and individuals with substantial control within EGAT and its affiliated companies and organizations are prohibited from directly or indirectly offering, promising, requesting, or accepting any improper benefits or engaging in other dishonest behaviors, such as violating integrity, engaging in unlawful acts, or breaching entrusted duties, in order to obtain or maintain benefits. If there are any violations of integrity in business operations, they can be reported in writing or verbally. Dedicated hotlines and email addresses are provided for both internal and external individuals to use, and rewards may be granted based on the severity of the reported misconduct.
Complaint Reporting Channels
- Reports can be made in writing or verbally
- Email: egathrd@egat.com.tw
- Hotline: 03-3519437
Responsible Units
- Reports involving general employees: Notify department heads
- Reports involving directors or senior executives: Report to independent directors
Acceptance Process
- The Company’s dedicated unit and notified supervisors or personnel should immediately investigate the relevant facts, with assistance from other relevant departments if deemed necessary.
- If the reported misconduct is confirmed to violate relevant laws or EGAT’s integrity management policies and regulations, the reported individual should be immediately instructed to cease the relevant behavior and appropriate actions should be taken. This may include reporting to supervisory authorities, referring the matter to judicial authorities for investigation, or seeking compensation through legal procedures to uphold the Company’s reputation and lawful rights.
- Upon verification of the reported misconduct, relevant internal control systems and operating procedures should be reviewed by the Company's related units, and improvement measures should be proposed to prevent the recurrence of similar behavior.
Protection Mechanisms
The identity of the whistleblower and the content of the report will be treated confidentially and responsibly, and anonymous reporting is permitted. Whistleblowers (Complainants) will be protected from any improper actions or retaliation due to their whistleblowing activities.