Business Integrity
In a rapidly changing business world, companies must make the right choices according to the highest ethical standards when facing complex decisions, fulfill corporate responsibilities to employees, investors, and society, comply with laws and regulations, and build an integrity image trusted by the public. Accordingly, EGAT has referred to domestic regulations and international standards to formulate the Code of Business Integrity, Procedures for Ethical Management and Guidelines for Conduct, Code of Ethical Conduct, Supply Chain Sustainability Policy, and Supplier Code of Conduct. These standards guide all employees, agents, suppliers, and other business partners in their operations and jointly build a fair and transparent industry environment.
Business Integrity and Ethical Code of Conduct
| Relevant Policies and Systems | Key Summary |
|---|---|
| Code of Business IntegrityProcedures for Ethical Management and Guidelines for Conduct | Cover preventive measures for bribery, illegal political contributions, improper charitable donations or sponsorships, unreasonable gifts, hospitality or other improper benefits, infringement of trade secrets, trademarks, patents, copyrights and other intellectual property rights, unfair competition, and direct or indirect damage to the rights, health, and safety of consumers or other stakeholders during the R&D, procurement, manufacturing, provision, or sale of products and services. |
| Code of Ethical Conduct | Avoid conflicts of interest, prohibit seeking personal gain, require confidentiality, prohibit improper benefits, protect and properly use company assets, and define handling procedures for violations of the code. |
| Supply Chain Sustainability PolicySupplier Code of Conduct | Suppliers, contractors, subcontractors, and service providers that provide products or services to EGAT must protect human rights and labor conditions, maintain occupational safety and health, protect the environment, comply with business ethics, implement sustainable supply chains, fulfill confidentiality and information security obligations, and establish management systems aligned with this code. |
Enforcement of Business Integrity
To strengthen business integrity management, the Human Resources unit is responsible for formulating integrity policies and prevention plans, supervising their implementation, and reporting to the Board of Directors at least once a year. Regulations such as the Code of Business Integrity, Procedures for Ethical Management and Guidelines for Conduct, and Code of Ethical Conduct are published on the employee portal for employees to follow. Company supervisors also communicate related concepts and viewpoints to employees through regular or ad hoc meetings and emails to ensure that EGAT personnel act in accordance with ethical standards and integrity requirements. New suppliers are required to sign the Supplier Code of Conduct, qualified suppliers sign again every three years, and other contractor training is provided to jointly strengthen supply chain integrity governance. In 2025, two contractor training sessions on business integrity and ethics were held.
Since September 2023, standards related to ethical conduct and business integrity have been incorporated into pre-employment training for new hires. E-learning courses are also provided to current employees, covering the Code of Business Integrity, Procedures for Ethical Management and Guidelines for Conduct, Code of Ethical Conduct, and prevention of insider trading. In 2025, 3,257 new and current employees completed training, representing 100% of all employees. For employee categories, please refer to 5.1.1 Talent Recruitment.
EGAT also assesses corruption-related risks across units. In 2025, the assessment covered three operating sites, with 100% coverage, and no significant corruption risks were identified. In addition, EGAT found no incidents of dishonesty or unfair competition in 2025.
Whistleblowing System
Directors, managers, employees, mandataries, and persons with substantial control of EGAT and affiliated group enterprises or organizations may not directly or indirectly offer, promise, request, or accept improper benefits, or engage in dishonest conduct that violates integrity, laws, or fiduciary duties in order to obtain or maintain benefits. Conduct that violates business integrity may be reported in writing or verbally. EGAT also provides a dedicated hotline and email address for internal and external personnel, and rewards may be granted depending on the severity of the reported matter.
Reporting Channels
- Reports may be submitted in writing or verbally.
- Email: egathrd@egat.com.tw
- Complaint hotline: 03-3519437
Responsible Units
- If the report involves a general employee: notify the department supervisor.
- If the report involves a director or senior executive: report to the independent directors.
Acceptance Process
- The Company's responsible unit and the supervisor or personnel notified under the preceding item shall immediately investigate the relevant facts, with assistance from other departments when necessary.
- If the reported person is confirmed to have violated relevant laws or the Company's business integrity policies and regulations, the person shall be required to immediately cease the conduct and appropriate action shall be taken. When necessary, the matter shall be reported to the competent authority, referred to judicial authorities, or pursued through legal procedures for damages to protect the Company's reputation and rights.
- For reports confirmed to be true, the Company shall require relevant units to review related internal control systems and operating procedures and propose improvement measures to prevent recurrence.
Protection Mechanism
The identity of whistleblowers and the content of reports are handled confidentially and responsibly, and anonymous reports are accepted. Measures are in place to protect whistleblowers from improper treatment due to reporting.