Product Safety and Quality

Flight Safety and Sustainability

Flight Safety

1. Safety Management Organization and Communication

To ensure that EGAT's emphasis on quality is internalized by every employee and reflected in actual actions, the Accountable Manager (President) chairs the Safety Review Board (SRB) and Quality Assurance Conference (QAC) to review maintenance governance and resource application, promote safety and just culture, and assure quality. Department safety managers also participate in quarterly Safety Operation Coordination Meetings (SIC) to ensure consistency between policies, guidelines, and maintenance practices. Maintenance units hold monthly Safety Action Group (SAG) meetings to communicate quality and safety notices, policies, and resources to frontline managers and employees, ensuring the circulation of quality and safety information.

2. Safety Management System Training

Every EGAT employee shares responsibility for promoting quality and safety. The Company has established and maintains safety management system training plans. Employees receive safety management system training when hired and undergo regular refresher training, enabling each employee to understand the importance of hazard identification and risk control. Safety management system courses include executive SMS courses, general SMS courses, SMS enhancement courses, and risk management courses.

3. SMS Safety Reporting System

EGAT has operated the SMS Safety Reporting System since 2019. Based primarily on ICAO standards, the system identifies hazards through voluntary and mandatory reporting, audits, and incident investigations. It collects hazard information through reactive methods such as incident investigations, proactive methods such as audits, and predictive methods such as data analysis, and evaluates risk levels. After hazards are confirmed, risk assessment is conducted. Based on severity and likelihood, EGAT determines whether the risk is significant, implements mitigation measures such as control procedures, training, or engineering improvements, and monitors residual risks. Data are integrated through the safety reporting system and regularly reviewed and adjusted until risks are reduced to an acceptable level. EGAT encourages all employees to proactively report safety issues to identify actual or potential hazards, thereby eliminating or reducing possible resulting harm. After an employee submits a safety report, it goes through a series of review procedures. If the report identifies a hazard and relevant responsible units propose and complete corrective actions, it is recorded as an accepted safety report case.

EGAT also independently develops and designs aircraft equipment and is committed to improving the flight safety environment.

Tailor-Made Safety Seats for Aircraft Tires

In the past, aircraft parts were easily damaged by movement during long-distance transportation. Our engineers applied professional creativity to design dedicated fixed frames that keep tires securely in place, fully avoiding vibration damage and effectively reducing resource waste while carefully protecting every aspect of the aircraft.

Precision Development of Professional Tools for Aircraft Doctors

Repairing aircraft is like performing precision surgery, and original manufacturer tools may not fit every situation. The team proactively measured advanced aircraft at the aircraft side and developed dozens of dedicated maintenance tools, demonstrating that Taiwanese engineers have world-class design capabilities and can ensure flight quality and safety in the fastest and most precise way.

Establishing Preventive Inspection Technology for Leading-Edge Slat Systems

For potential material degradation risks in leading-edge slat systems, the engineering team drew on expertise in flight control system maintenance and technical analysis to independently develop backlash pre-inspection technology. Signs of corrosion and wear that were previously difficult to detect early are transformed into measurable and interpretable warning indicators, enabling abnormal conditions to be identified before failures expand. This technology strengthens flight safety and fleet reliability and demonstrates the Company's integrated capabilities in professional flight control system maintenance, abnormality diagnosis, and preventive inspection technology, providing substantive benefits for enhancing high-end maintenance service value and long-term technical competitiveness.

Aerospace Sustainability

To gradually achieve the global net-zero carbon reduction goal, EGAT promotes process improvements, technology upgrades, electronic work orders, and adjustments to process scheduling to improve manufacturing and maintenance efficiency. The Company also uses recyclable and reusable raw materials and packaging, working to reduce environmental impacts across product life cycles. EGAT's sustainability actions for products and services are summarized below: